1. Information you provide
Depending on the features you use, you may provide account and profile information, age or date-of-birth information, contact details, photos or other profile media, answers and game interactions, messages, safety reports, verification information, and communications with support.
- Account and authentication information — an email address and password, or Sign in with Apple
- Profile details and preferences
- Photos, videos, audio, prompts and game responses
- Messages and interactions with other members
- Reports, blocks, appeals and safety communications
- Waitlist email and referral information
2. Information collected automatically
We may collect technical information needed to operate, secure and improve Veil, such as device type, operating system, app version, language, approximate region, IP address, crash data, diagnostics, security events and feature usage.
3. How we use information
We use information to provide the service, create and manage accounts, support matching and reveal features, personalize the experience, protect members, investigate abuse, provide customer support, maintain security, measure performance and comply with legal obligations.
4. Sharing and service providers
We may use carefully selected service providers for hosting, authentication, analytics, communications, moderation, customer support and other infrastructure. We do not authorize service providers to use Veil user information for their own unrelated purposes. If we add advertising or other materially different data uses, this policy and the applicable consent flows will be updated.
5. Safety and moderation
Veil may review content, reports and account activity when necessary to enforce our Terms and Community Guidelines, prevent fraud, respond to safety concerns, or comply with law. Automated tools may assist moderation, but important enforcement decisions may also involve human review.
6. Retention and deletion
We keep information only for as long as reasonably necessary for the purposes described here, including safety, fraud prevention, dispute resolution and legal obligations. When an account is deleted, associated information is deleted or de-identified unless retention is required or permitted by law, or reasonably necessary for safety and integrity purposes.
7. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete or receive a copy of certain personal information, object to or restrict certain processing, or withdraw consent where processing is based on consent. Visit Privacy Choices for request options.
8. Age restriction
Veil is for people aged 18 and over. We do not knowingly allow minors to create accounts. If you believe a minor is using Veil, contact support so we can review the account.
9. Security
We use administrative, technical and organizational safeguards designed to protect information. No system can guarantee absolute security, so members should also protect their credentials and report suspicious activity.
10. Contact
Questions about privacy can be sent to [email protected]. General support requests can be sent to [email protected].